Job Description

We are seeking a dynamic and tech-savvy professional to join our team. In this role, you will be responsible for installing, configuring, and maintaining computer hardware, operating systems, and applications. You will provide end-user support, troubleshoot system and network issues, support for classroom set up and ensure smooth operations across our organisation.

Install and configure computer hardware, operating systems, and applications.
Monitor and maintain computer systems and networks to ensure optimal performance.
Provide friendly and knowledgeable support to staff, lecturers and students, either face-to-face or over the phone, guiding them through system setup and issue resolution.
Diagnose and solve hardware or software faults to troubleshoot system and network problems.
Replace parts for notebooks, PCs, and servers as needed to keep our systems up and running smoothly.
Create detailed incident reports to document and track issues.
Set up new user accounts, profiles, and resolve password-related issues.
Collaborate with colleagues and third-party vendors to ensure tasks are completed efficiently.
Manage and prioritise open helpdesk service tickets, ensuring timely resolutions.
Establish strong working relationships with end-users and partners, providing exceptional customer service.
Perform regular security patch checks on computers to maintain a secure environment.
Assist with departmental administrative tasks.
Contribute to setting up classrooms, including opening and closing partitions for optimal functionality.

Degree/AD/D/WSQ in related field with previous experience in computer systems support.
Strong technical skills in installing, configuring, and troubleshooting computer hardware, operating systems, and applications.
Excellent communication skills, both in-person and over the phone, with the ability to guide users through technical processes.
Proven ability to diagnose and resolve system and network issues promptly and efficiently.
Attention to detail and the ability to work independently to complete tasks.
Outstanding organisational and prioritisation skills to manage multiple helpdesk tickets effectively.
Ability to quickly build rapport and maintain positive relationships with end-users and partners.
Knowledge of security best practices and experience with performing regular system updates and patch checks.