Mr. Toby Ruckert, CEO and Founder of UIB Ltd delivered his presentation on “Automating Automation with H2M Communications” and brought the members of the meeting through the intricacies of AI powered Chatbots and how conversational commerce can help businesses. Members learnt about the different AI-powered Chatbots and platforms with which they can engage their customers, the challenges involved and most importantly, the critical need to inject a “human experience” even as we leverage on AI to power our businesses.