Dear Members and Friends

Next year the Chamber will celebrate 100 years of providing Certificate of Origin and related trade documentation services to businesses in Singapore. As we build towards another significant milestone in our 186th year, we have solved a major customer experience challenge related to applying for the ATA Carnet.

The Temporary Admissions (ATA) Carnet is an internationally recognized Customs document which functions as the passport for goods. The Chamber has been issuing the ATA Carnet since 1984. It allows goods to be exported for temporary reasons such as exhibitions, professional equipment uses and commercial samples, for example, to one or more countries duty and tax free; provided the same goods are re-exported to Singapore within a defined time period.

The Carnet document is a multiform and, up until now, customers had to fill in the same information on multiple pages. We used IMDA’s Open Innovation Platform (OIP) once again to find a competent vendor to help us improve the customer experience and we found one in Kenzap Pte Ltd. Thanks to my team’s domain knowledge and Kenzap’s coding and technical skills, we now have an e-application system which is easy to use, removes the need to input the same information repeatedly by auto filling the relevant boxes and reduces human error as a result. Not a bad way to celebrate a century of helping business with their trade documentation needs, wouldn’t you say?

To learn more about the ATA Carnet and our new e-application system, please contact my colleague Nisha at [email protected].

Yours faithfully
Victor Mills
Chief Executive