SICC | Singapore International Chamber Of Commerce | Raffles Quay – The voice of international business in singapore
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8 DEC 2020  |  ISSUE 326

Dear Members and Friends

It is a pleasure to introduce Salma who is a chatbot for our Certification Services. We utilised IMDA’s excellent Open Innovation Platform to find a suitable vendor and found one in part of 2359 Media.

We jointly developed the chatbot to help customers with frequently asked questions (FAQs) on their applications for certificates or origin and Carnets. In doing so, Salma also helps free up the time of my colleagues who process those applications. Instead of having to spend a lot time answering FAQs on the phone, my colleagues can now concentrate on customers’ applications. With much fewer interruptions they are able to provide customers with even better service. My colleagues’ work lives have improved too. It is a win-win for all concerned something this Chamber always strives to achieve, as you know.

Why did we call our chatbot Salma? Because most of our Certification Services Team, including its Director, are Malay ladies. We thought our chatbot should honour them and their expertise.

Yours faithfully
Victor Mills
Chief Executive
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Ad Hoc Announcements Ad Hoc Announcements
The Chamber and its Certification Services Department will be closed as follows in addition to the gazetted public holidays in December 2020:

24 December 2020 (Thursday) from 1.00pm on the eve of Christmas Day

31 December 2020 (Thursday) from 1.00pm on the eve of New Year

Please take note of these closures and advise all your relevant colleagues to minimise inconvenience.
Upcoming Events Upcoming Events
10 December 2020
*Webinar* Circular Economy Series: Alternative Energy
13 January 2021
Virtual ATA Carnet Seminar
2 February 2021
Virtual Certificate of Origin Seminar
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Singapore International Chamber of Commerce
6 Raffles Quay #10-01, Singapore 048580 | | [email protected]
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